Frequently Asked Questions

You can either browse by product type or go straight to your favourite brand. Once you have made your choice simply add the items to your basket and checkout using Paypal or nochex (for credit/debit cards)

All our items are dispatched via courier, this means your order is insured and can be tracked using its unique shipping number.

Most orders dispatched via courier will be with you next day.

All orders must be made by 2pm to ensure dispatch that day. This is to ensure they are picked and packaged in time for our courier pick-up in the afternoon.

We do not post items out over the weekend and our courier does not work on a Saturday.

Yes, you can have your order sent to your work address and many of our customers take advantage of this. Please enter your delivery details at checkout.

Post and packaging to anywhere in  UK is FREE on all orders over £29.99, all orders £29.99 and under will be charged at 4.99 for delivery.

Delivery to any Op Herrick BFPO address is free and orders must be under the 2kg weight limit please select your products from the BFPO section.

Delivery to all other BFPO addresses is set at a flat rate of £4.99 for all orders.

Yes, all our items must be signed for. We cannot leave items behind the bin, so please do not ask.

We want our customers to be happy with the goods they bought, and pleased with our service. We will take back any faulty goods and exchange it for a new one, or refund you in full. Please ensure goods are returned within 7 days via recorded delivery to ensure it gets here safely, and enclose a note with the package to say when you bought it, and what your name, address and contact details are so we can find that transaction record.

Goods should be returned in original, unopened packaging. If you've opened it up, had a few tries and don't like it or want something else, we obviously cannot take it back as it is then unsellable.

For further details of our return's policy, please contact us.

Please let us know within 24 hours of any breakages. We will arrange a new duplicate order to be sent to you as soon as possible and get our courier to collect the damaged parcel from yourself.

We understand how difficult it can be picking from the hundreds of items on offer, especially if you're new to working out. To help out our customers we offer free advice via email (sales@Opmassive.com)- if you're not sure what's right for your goals (adding muscle, reducing bodyfat, improving athletic performance or something else), please email us and we'll be more than happy to help you with your diet, exercise and supplement regime. We're not going to try to sell you the most expensive thing we have, but offer good, honest advice based on the years of experience we have training and using supplementation.

We endeavour to keep all your private details completely secure, we do not pass on any of our customer's details to another company or single person, But we do file your information (i.e. names and addresses, & e-mail addresses) on our system.

On rare occasions we can be out of stock of items for short periods of time. In this instance we will contact you and explain the situation and offer to keep your order until the products arrive back in stock or offer you a full refund.

Not at the moment, Op Massive Supplements are an internet based store, this is why we can afford to keep our prices so low for our customers, as we are internet based we dont have to pay expensive overheads involved in running a shop.

A tracking number will be emailed to your registered email address once your order has been dispatched from our warehouse. You can check the progress of your package by clicking this link here.